1. Introduction

Welcome to Hotels Travel Solutions. At hotelstravelsolutions.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile applications, and services (collectively, “Services”).

By using our Services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Make a reservation
• Contact our customer service
• Participate in surveys or promotions
• Submit reviews or ratings

This information may include:
– Name, email address, phone number, and postal address
– Payment information (credit card details, billing address)
– Travel preferences and special requests
– Passport or ID information for certain bookings
– Communication between you and Hotels Travel Solutions

2.2 Information We Collect Automatically

When you access our Services, we automatically collect certain information, including:
– IP address and geolocation data
– Browser type and version
– Operating system
– Device information (for mobile users)
– Pages viewed and links clicked
– Date, time, and duration of visits
– Referring website or application
– Search terms used to reach our Services

2.3 Information from Third Parties

We may receive information about you from:
– Business partners, such as airlines or car rental companies
– Social media platforms, if you connect your account to our Services
– Public databases and identity verification partners

3. How We Use Your Information

We use your personal information for various purposes, including:

3.1 Providing and Improving Our Services

– Processing and confirming your reservations
– Facilitating payments and refunds
– Providing customer support
– Personalizing your experience
– Developing new features and services

3.2 Communication

– Sending booking confirmations and updates
– Responding to your inquiries
– Providing important notifications about your reservations or our Services

3.3 Marketing and Advertising

– Sending promotional offers and newsletters (with your consent)
– Displaying targeted advertisements
– Conducting market research and analysis

3.4 Legal and Security Purposes

– Complying with legal obligations
– Enforcing our terms of service
– Detecting and preventing fraud
– Resolving disputes and troubleshooting issues

4. How We Share Your Information

We may share your personal information with:

4.1 Service Providers

– Hotels, airlines, and other travel suppliers to fulfill your bookings
– Payment processors to handle transactions
– Customer service providers
– Marketing and advertising partners
– Analytics and data processing services

4.2 Business Partners

– Affiliated companies within our corporate group
– Strategic partners for co-branded services or promotions

4.3 Legal and Regulatory Authorities

– Government bodies, regulators, and law enforcement agencies when required by law
– Parties involved in legal proceedings when necessary to protect our rights

4.4 Other Parties

– With your consent or at your direction
– In connection with a business transfer, merger, or acquisition

5. International Data Transfers

As a global company, we may transfer your data to countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:
– Accessing and obtaining a copy of your data
– Correcting inaccurate information
– Requesting deletion of your data
– Objecting to certain data processing activities
– Withdrawing consent for marketing communications
– Data portability

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Data Retention

We retain your personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.

8. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For more detailed information about our use of these technologies, please refer to our Cookie Policy.

10. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Links to Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hotels Travel Solutions
Email: support@hotelstravelsolutions.com
Phone: +1 (855) 546 5621

14. Additional Information for Specific Jurisdictions

By using hotelstravelsolutions.com and our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.