Refund & Cancellations

Hotels Travel Solutions operates as an authorized booking partner for leading travel service providers including Rate Hawk, Expedia TAAP, Hekory, Avis Budget Group, and Trip.com. We facilitate travel bookings through our platform by connecting customers with our trusted partners’ inventory and services.

Important Notice: Partner-Based Transactions

Hotels Travel Solutions does not process payments directly. All transactions are handled securely by our authorized partners. We do not charge customer credit cards, debit cards, or store any payment information. Our revenue model is based solely on commissions earned from our partners for successful bookings.

Refund Policy

All refunds are subject to the policies of the specific partner through which your booking was made. As an intermediary platform, Hotels Travel Solutions cannot override or modify the refund terms established by our partners.

How Refunds Work

  1. Refund Eligibility: Determined exclusively by the booking partner’s policies
  2. Processing: Refunds are initiated and processed directly by the partner who received your payment
  3. Timeline: Refund processing times vary by partner but typically range from 5-21 business days
  4. Method: Refunds are credited to the original payment method used during booking

Partner-Specific Refund Guidelines

  • Rate Hawk Bookings: Subject to Rate Hawk’s refund policy
  • Expedia TAAP Bookings: Governed by Expedia’s terms and conditions
  • Hekory Bookings: Follow Hekory’s refund guidelines
  • Avis Budget Group Bookings: Adhere to Avis Budget Group’s cancellation terms
  • Trip.com Bookings: Subject to Trip.com’s refund policy

Cancellation Policy

Cancellation terms are established by our booking partners and vary based on:

  • The specific partner handling your reservation
  • Product type (flights, hotels, car rentals, activities)
  • Rate type selected during booking
  • Timing of cancellation request

General Cancellation Guidelines by Product Type

Hotels

  • Policies range from free cancellation to non-refundable rates
  • Cancellation deadlines typically 24-72 hours before check-in
  • Late cancellations may incur penalties

Car Rentals

  • Generally allow free cancellation if done within specified timeframe
  • No-show fees may apply for uncancelled reservations

Activities & Tours

  • Cancellation terms vary significantly by provider
  • May range from flexible to strictly non-refundable

How to Cancel or Request a Refund

Step 1: Locate Your Booking Confirmation

Find the confirmation email from the booking partner (Rate Hawk, Expedia TAAP, Hekory, Avis Budget Group, or Trip.com)

Step 2: Review Partner Policy

Check the specific cancellation/refund policy included in your booking confirmation

Step 3: Initiate Cancellation

  • Option A: Use the partner’s website or app directly
  • Option B: Contact Hotels Travel Solutions support for assistance in facilitating the cancellation

Step 4: Confirmation

Ensure you receive a cancellation confirmation with reference number

Our Role in Refunds and Cancellations

Hotels Travel Solutions will:

  • Assist in communicating cancellation requests to partners
  • Provide guidance on partner policies
  • Help track refund status when possible
  • Advocate on your behalf within partner policy limitations

Hotels Travel Solutions cannot:

  • Override partner refund/cancellation policies
  • Process refunds directly
  • Guarantee refunds outside partner terms
  • Modify booking terms established by partners

Travel Insurance

We strongly recommend purchasing travel insurance at the time of booking to protect against:

  • Trip cancellations
  • Medical emergencies
  • Travel delays
  • Lost luggage
  • Other unforeseen circumstances

Travel insurance policies are offered through our partners and are subject to the insurance provider’s terms and conditions.

Disputes and Chargebacks

Since payments are processed by our partners:

  • Disputes should first be addressed with the relevant booking partner
  • Hotels Travel Solutions will assist in facilitating communication
  • Chargeback requests must be initiated with your payment card issuer
  • Documentation of cancellation attempts and partner communications is essential

Policy Updates

This policy may be updated to reflect changes in:

  • Partner relationships
  • Industry regulations
  • Service offerings

The current version will always be available on our website.

Contact Information

For assistance with cancellations or refund inquiries:

Hotels Travel Solutions Customer Support

  • Phone: +1 (855) 546 5621
  • Email: support@hotelstravelsolutions.com

When contacting us, please provide:

  • Booking reference number
  • Partner name (Rate Hawk, Expedia TAAP, etc.)
  • Travel dates
  • Primary traveler name

Acknowledgment

By booking through Hotels Travel Solutions, you acknowledge that:

  1. You understand Hotels Travel Solutions acts as an intermediary
  2. All payments are processed by our authorized partners
  3. Refund and cancellation policies are determined by the booking partner
  4. You have reviewed and accept the applicable partner’s terms and conditions

Last Updated: 2 july 2025

Hotels Travel Solutions – Your Trusted Travel Booking Partner