At Hotels Travel Solutions, we understand that travel plans can change. This policy outlines our refund and cancellation terms for various travel products and services booked through our platform.

Refund Policy

1. Flights Refund eligibility and cancellation fees for flights are determined solely by the airline’s policies. Hotels Travel Solutions acts as an intermediary and cannot override airline rules. Refunds must be processed directly by the respective airline.
2. Hotels Hotel bookings are generally refundable if cancelled by the property’s deadline, typically 24-72 hours before check-in. Non-refundable rates may apply. Late cancellations or no-shows may incur a penalty of one night’s stay or the full booking amount, depending on the hotel’s policy.
3. Vacation Rentals Vacation rental bookings often require full prepayment and may be non-refundable after booking due to the nature of inventory management. We strongly recommend purchasing travel insurance to protect against unforeseen circumstances.
4. Car Rentals Refunds for car rentals depend on the rental company’s policies. Generally, cancellations made within the grace period (usually 24-48 hours before pickup) are fully refundable. No refunds are typically issued for unused rental days or early returns.
5. Activities & Tours Refund policies for activities and tours vary by provider. Hotels Travel Solutions facilitates these bookings but does not control the vendors’ cancellation terms. These will be clearly communicated during the booking process.
6. Travel Insurance If you purchase travel insurance through our platform, premium costs are typically non-refundable once the policy takes effect. Claims for covered events must be filed directly with the insurance provider according to their policy terms.

Cancellation Policy

1. Flights Flight cancellations are subject to the airline’s policies. Many tickets are non-refundable or incur hefty change fees. No cancellations are typically allowed within 24 hours of departure.
2. Hotels Hotel cancellation policies vary by property and rate type:

• Free cancellation: Full refund if cancelled by the hotel’s deadline (usually 24-72 hours before check-in)
• Non-refundable rates: No refund for cancellation at any time
• Flexible rates: May allow cancellation up to the day of arrival

3. Vacation Rentals Cancellation policies for vacation rentals are often stricter due to the nature of the product:

• Cancellations made within 24 hours of booking may be eligible for a full refund (excluding any service fees)
• Cancellations made after 24 hours are subject to the property’s specific policy, which may include partial refunds or no refund at all

4. Car Rentals Car rental cancellations typically follow these guidelines:

• Full refund if cancelled within the grace period (usually 24-48 hours before pickup)
• Partial refund or credit if cancelled outside the grace period
• No refund for no-shows or cancellations within 24 hours of pickup

5. Activities & Tours Cancellation terms for activities and tours are set by individual providers and may include:

• Full refund if cancelled within a specified timeframe (e.g., 24-72 hours before the activity)
• Partial refund for cancellations made closer to the activity date
• No refund for last-minute cancellations or no-shows

6. Package Trips For custom travel packages:

• Cancellations made more than 60 days before departure may incur a processing fee
• Cancellations within 60 days of departure are subject to supplier penalties
• Airline penalties apply once flights are booked

Making Changes to Bookings

1. Name Changes

• Flights: Generally not permitted or subject to hefty fees
• Hotels and Car Rentals: May be allowed for a fee, subject to availability

2. Date Changes

• Flights: Permitted if within airline policy, subject to fare differences and change fees
• Hotels and Car Rentals: Policies vary; may incur additional charges

3. Partial Cancellations Allowed for some bookings, but refunds are only issued for eligible, unused components.

Refund Processing

Eligible refunds are typically initiated within 3-5 business days after cancellation confirmation. The return of funds to your original payment method may take up to 14 business days, depending on your bank’s processing times.

Disputing Charges

If you need to dispute a charge, please contact us in writing within 90 days of the transaction date, providing details of the dispute and any supporting documentation.

Policy Updates

Hotels Travel Solutions reserves the right to modify this refund and cancellation policy to reflect changes in supplier policies, regulations, or our procedures. The most current policy will always be available on our website.

Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance to protect against unexpected changes or cancellations. Travel insurance can provide coverage for non-refundable expenses in many situations.

Contact Us

For any questions regarding refunds or cancellations, please contact our customer support team:

Phone: +1 (855) 546 5621 Email: support@hotelstravelsolutions.com

Please include your booking reference number in all communications regarding refunds or cancellations.

By booking through Hotels Travel Solutions, you acknowledge that you have read, understood, and agree to this refund and cancellation policy.